PRIVACY POLICY

We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. George Williams Hotel has therefore adopted data protection policies with respect to your privacy and security. This Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the Internet Industry of Australia's (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy protection standards (such as the 'Safe Harbour' principles required by most European countries). This Policy and George Williams Hotel comply with the requirements of the Privacy Act 1988 (Cth).
 
1.1. In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please email us at reservations@georgewilliamshotel.com.au.
 
1.2. We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers and members agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to users of our web site who are not customers or members of George Williams Hotel.
 
1.3. Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web site which you may be able to access through our site or for our customers' level of compliance with our code.
 
1.4. This Privacy Policy may be obtained from all our web sites or a hard copy is available from any George Williams Hotel, Centre or branch.
 
2. What information do we collect? George Williams Hotel collects different information about you at different times. There are three broad categories of information that we collect:
 
2.1. Information we require to supply our services. a) When you first sign up as a member, or as a parent or guardian of a child, or contract with George Williams Hotel for our services or when you make an inquiry about our services, we request information such as your name, address, telephone number, email details of your primary and secondary contacts, credit card details (if you are paying online). We may also ask for your age and gender or health information if that is necessary to provide our service to you. b) We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
 
2.2. Non-personally identifying information. In addition to holding the types of information specified in 2.1 (a) and (b) above, George Williams Hotel operates statistical data-gathering software on its web site, collecting information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the Internet Protocol (IP) address of the visitor only. We use this information to improve our own technical structure and performance and to determine which areas of our web sites are most popular.
 
2.3. Other demographic information. If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of George Williams Hotel's products and services.
 
3. How do we use the personal information we have collected?
 
3.1. We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with: a) Program information updates b) News and events notification c) Sending of invoices or statements d) Sale of goods and services.
 
 3.2. You may stop the delivery of future promotional email from George Williams Hotel by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
 
3.3. We may use your personal information to: a) Contact you in relation to upgrading your use of our services, special offers (from us or on behalf of third parties), with newsletters, surveys and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are. b) Identify the source of new customers to George Williams Hotel. c) Monitor and address complaints, other feedback and to resolve disputes. d) In the case of credit cards, to bill you for services. e) In the case of Australian Business Numbers (ABNs), to verify your identity; f) Maintain a technical and account history of your dealings with us and to re-establish your account with us where you re-join as a customer within six months of having terminated your account. g) Monitor your compliance with our Acceptable Use Policy and other terms and conditions of supply.
 
3.4. We will treat all information we collect from you as strictly confidential. George Williams Hotel does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party (other than those who are contracted or supply services to George Williams Hotel.) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
 
3.5. We will disclose your personal information without notice or your consent, only a) if we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site; b) to protect and defend the rights or property of George Williams Hotel; c) if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you; d) if we sell our business or part of it; e) in extreme circumstances, to protect the personal safety of users of George Williams Hotel, it’s web site, our staff or the public.
 
4. Security
 
4.1. George Williams Hotel has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure or safe from attack by unauthorised intruders.
 
4.2. If you do not wish to provide your credit card details over the internet when joining George Williams Hotel you may contact the centre or program manager in question for alternative methods of payment.
 
5. Other disclosure by you
 
5.1. You might provide personal information through your participation in chat sessions, message boards, email exchanges or newsgroups accessed via our web sites or another service provided by George Williams Hotel. This information is public and immediately available to anyone who has access to such a site; it is not private. George Williams Hotel urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.
 
5.2. You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
 
5.3. If you collect personal information, which you keep on servers provided by George Williams Hotel as part of our service to you (including email), you alone are responsible for compliance with the Privacy Act 1988 (Cth) in respect of that information. We take no responsibility for your dealings with personal information you collect.
 
6. How to access and correct your personal information
 
6.1. If you contact us via telephone, you will need to answer a few security questions to properly establish your identity before any personal information is revealed or amended.
 
7. Children’s Privacy. George Williams Hotel does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the internet.
 
8. Complaints. If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on reservations@georgewilliamshotel.com.au. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.